FAQs

1. What is the shipping policy?

• We outline our shipping policy in detail on our shipping page.

2. What is the return policy?

• We outline our return policy in detail in our return policy page.

3. What is my tracking number?

• Your tracking number is emailed to you once the order is shipped out. Have trouble finding it? Feel free to contact us and we can find it for you.

4. How do I edit the order I placed or cancel my order?

• Once an order is placed, it cannot be edited or cancelled on your end. Please contact us for any changes or cancellations you want to make.

5. Do you ship to P.O boxes?

• We do not ship to P.O. Boxes.

6.What is the general shipping time?

• Please review our shipping information page for more info on shipping times.

7. Do you provide financing?

• Yes, we provide financing through Affirm and ShopPay. Select one or the other in checkout for more details on how they work.

9. What is the warranty for my product?

• Warranties vastly differ depending on which product you are interested in.  Feel free to email us at contact@lukasdogstore.com and we can provide that information for you!